FREQUENTLY ASKED QUESTIONS (FAQ’S)

What are our Hours of Operation?

HOURS OF OPERATION:
SUN-MON: 10am – 8pm
TUES: CLOSED (Spa Services are Not Available on Tuesdays. Please Plan Accordingly)
WED-THURS: 10am – 8pm
FRI-SAT: 10am – 10pm

What is Shoji's Cancellation Policy?

Please note that we have a 24-hour cancellation policy. If you need to cancel your visit within less than 24 hours of the appointment time, we Charge FULL PRICE for All Scheduled Reservations. 
The reason for this is that our Spa Coordinators and Therapists have begun preparing both mentally and physically prior to appointments, taking the sessions very seriously. We hope you understand.​  All Prices subject to change..

Is Gratuity Included?

No, Gratuity is Not Automatically Included in our pricing.

It’s typical to give 20% on Spa Services for our Massage Therapists and 20% to our Spa Coordinators for their service.

Are all of our Tubs Salt Tubs?

YES!!!

What is Tub Side Tea Service?

Our Signature Shoji Tea Blend, made in partnership, locally with Dobra Tea,  is steeped in our Japanese Iron teapots and served with Japanese wooden cups, Japanese Tea Crackers and Raw, Local Honey all on a beautiful tray and delivered to you Tub Side!  

Request Tub Side Tea Service at time of your Appointment OR Upon Check-In!   It makes a wonderful addition to your EXPERIENCE…..

What happens if it rains?

Rain or Shine, our tubs are Amazing.  Many of our guests comment on how enjoyable the rain feels as you soak.  Our private hot tubs are open to the sky so we recommend bringing a hat if you do not enjoy rain on your face.

In the event of Thunder and/or Lightening, we do ask you to exit your tub until passes.  You are welcome to enjoy our Sauna or Spa Lounge in the meantime.

What is the clothing policy?

Bathing suits are Optional in the hot tubs, we ask that when you are walking to and from your tub that you wear the Yukata (Japanese robe) we provide. Our Dry Cedar Sauna and Cold Plunge are both communal. Please keep a towel or robe on in our sauna and bathing suit in the cold plunge.  During massage, our therapist keep you draped with a sheet and a blanket to ensure your comfort.

Are all the tubs private?

Yes!

Our tubs are all completely private and can be locked. The front is open so that you can enjoy the scenery of the surrounding forest but no one can see in.

The Cold Plunge Tub and Hot Cedar Sauna are communal areas.  A Bathing Suit is required in the Cold plunge and Towel or Robe required in the Sauna.

Can I add Bubbles or Bath Salts to my tub?

NO.  ANY Additives to our tubs is Strictly Prohibited.

May we light candles in our tub?

NO.  ANY use of candles or open flames is Strictly Prohibited.  We are in a National Forest.

Will I come in contact with bugs and wildlife while soaking in the hot tub?

Our hot tubs and amenities are outdoors so you may run into a few bugs and critters. We celebrate nature every season of the year.

Can I bring my own Wine or Beer?

We do not sell beer or wine, but we do allow you to bring your own drinks.  Wine, beer, and champagne are Allowed.  NO HARD LIQUOR.

Please bring your bottle(s) to Reception upon arrival so we may wrap all glass for safety reasons.  We do not allow Glass in our Tub Area, and therefore, must wrap all glass bottles for your safety and the safety of our Hot Tubs.

Per the NC Health Department, we cannot permit glass in the tub areas. We can provide you with plastic cups, wine/bottle openers, and ice.

Tips are appreciated by our Spa Coordinators for this service!

Can I bring my own Hard Liquor?

NO HARD LIQUOR.

 

Can I bring food to eat while I'm in the hot tub?

Yes, snacks are allowed in your private hot tub.  Please check your food & beverage in at Reception upon arrival and they will be happy to set up your snacks and drinks tub side while you shower.

This service is complimentary.  Please tip your Spa Coordinators!

 

I'm staying at Shoji, is there food on site?

All accommodations have a microwave, refrigerator, and coffeemaker. There are no dining services at Shoji.

We do offer a Service, “Takeout Central” , that will deliver takeout food to your room from different restaurants around Asheville with Complimentary Delivery!  Call, Order and Give them your Special Shoji Guest Code for complimentary delivery.

Can I enjoy the spa without staying overnight in an accommodation?

Of course!  Shoji is open to the public. We offer Spa experiences starting at 49.00 PP/HR for our Private Spa Pass!  Our Private Spa Pass includes One Full Hour in our completely private hot SALT tub and use of our hot cedar sauna and * cold plunge (Seasonally) PLUS, a Spa Robe, Rowel and Sandals provided.

Does Shoji allow pets or service animals?

While we all are animal lovers here, we unfortunately do not allow pets or service animals on property so we may provide a quiet, serene and tranquil visit for all of our guests.

Is a Private Hot Tub Included with my Overnight Stay?

Private Hot Tubs are unfortunately Not Included with any accommodation stay.  Please Reserve your Private Spa Pass, Massage or Spa Package by contacting our Spa Coordinators at 828-299-0999.

Are the massage rooms private?

Our massage floor is divided by large Shoji screens creating visual privacy.

How far from downtown Asheville are you located?

We are approximately 10 minutes from downtown.

How far from the Biltmore House are you located?

We are approximately 15 minutes from The Biltmore House.

How far from the Grove Park Inn are you located?

We are approximately 20 minutes from the Grove Park Inn.

Are the tubs chorinated?

We offer SALT Hydrotherapy Tubs.  Salt produces a Natural chlorine to maintain cleanliness and safety.  Additionally, our tubs are completely cleaned through continuous circulation every 10-15 minutes.

Are there age restrictions?

For Lodging and Hot Tubs, the age requirement is 16+ and for Massages it is Adults 18 and over.

When should I arrive for my appointment?

We ask that you arrive 15-20 minutes early for your appointment to follow the Japanese tradition of bathing in separate waters.

A Shower is REQUIRED prior to your Soak.  You must be free of oils, lotions and perfumes for cleanliness of our Salt Hot Tubs and Cedar Sauna.

Do you allow Groups in the hot tubs?

Yes, our tubs fit 4-6 people comfortably.  With groups of 3 or more, there is an Automatic Gratuity of 20% added to your bill.

If I am Pregnant, can I use the Hot Tub or Sauna?

No.

Do I need to bring anything with me?

We will provide you with the necessities; Yukata (Japanese robe), towel, sandals. The rest is up to you!